Warning: Under any circumstances, never try to repair the unit yourself, this will void the warranty. Do not open the unit due to electric shock risk. If any fault occurs, first check the following instructions before taking the unit for repair. If you are unable to remedy a problem by following these hints, please consult your distributor for assistance.
| Problem | Solution |
| No Signal on the TV | 1) Check if the HMDI or AV cable is securely connected.
2) Check if you have selected the correct input source on your TV. |
| Cannot turn on your Android TV unit | 1) Check if the power connector is completely plugged into the DC socket of your Android TV box.
2) Check if the power supply is stable. |
|
Cannot connect to network |
1) Make sure that the network cable is securely connected and the Ethernet works well.
2) Make sure that Wi-Fi network is connected and the security password for the encrypted network is correct. 3) Make sure that you select the correct IP address settings. |
| Remote control does not respond | 1) Make sure that the batteries are good.
2) Make sure that the distance between the remote and your Android TV box is no farther than 8 meters. |
| Some TV cannot display entire viewing screen | 1) Setup the screen display position of your TV box.
Settings–>Display–>Display position |